Staff at Demelza’s hospice in Eltham are celebrating after a glowing inspection from the Care Quality Commission.
Following an unannounced inspection on December 12th the children’s hospice gained the highest accolade that can be made by the health watchdog, meeting all the required essential standards of quality and safety.
The report said parents of the children using the service were complimentary about the hospice with one saying: "The service is outstanding. Staff are approachable and easy to talk to regarding any concerns."
The report went on to say: “People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Records we looked at showed care plans were in place and based on an assessment of the individual's needs, for example around nutrition, personal care and mobility. There were also plans to meet children's social and emotional needs and the hospice employed family support workers to help with, for example, planning holidays and birthday celebrations.”
to read the full report