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Current Location : Q&A
What We Do
Questions and Answers [Q&A]

Q: Who looks after the children and young people?

A: The Care Teams are a multi-professional team made up of children's nurses, general and learning disability nurses, care assistants, family support workers, therapists, social worker, GPs, administrative support, chefs and housekeeping staff. Specialist palliative medical support is provided by palliative care consultants.

All Care Team members are chosen for their skills, experience, qualifications and personal qualities to enhance the care and support offered to children and families. All team members must undertake regular training and professional development, relevant to their role.

Q: How can a booking to stay at the hospices be made?

A: Any member of the care team can take a booking request.

We ask that families arrive some time between 2pm and 5pm on the day of arrival and leave before 11am on the day of departure. This gives us time to prepare rooms and do the necessary paperwork ready for families arriving in the afternoon.

We aim to provide a flexible service, but it is important that our services reach as many families as possible, so families are asked to let us know as soon as possible if they no longer require the booking for whatever reason.

Q: Can families stay with their son or daughter?

A: Parent and family accommodation can be provided a short walk away from the main care area. The care team will phone your accommodation if your child needs you in the night.

Q: Do families need to bring anything with them?

A: Families need personal belongings and, most importantly, their child's medication and any specialist medical equipment (such as feeding pumps and syringes). Bed linen and towels are provided.

We provide a fully equipped kitchen and a washing and drying facility for clothes in the family areas.

Q: Do you charge the families using the service?

A: Demelza is mostly funded by charitable contributions and no charge is made to families who come to stay. When we go out for visits or trips this will also be free to resident children but parents and siblings will be asked to pay a minimal charge.

Q: How are you regulated?

A: As an independent hospice, we are regulated by the Care Quality Commission and subject to their rigorous inspection processes.

Q: What happens if someone is not happy with your service?

A: Our aim is to provide an excellent standard of care to all children, young people and their families and will try to resolve any issues as they arise.

Every shift has a Shift Co-ordinator who will be a senior nurse and will act promptly and efficiently to any concerns you may have. However, anyone may make a complaint against Demelza.

Click Here To Read Demelza's 'Helping Us To Get It Right' leaflet to read Demelza's 'Compliments and Complaints' leaflet.
Demelza Kent : Rook Lane, Bobbing, Sittingbourne, Kent. ME9 8DZ
Demelza South East London : 5 Wensley Close, Eltham, London. SE9 5AB
Demelza Community : Langtye Farm, Langtye Lane, Ripe, Lewes, East Sussex, BN8 6BA 
Together for Short Lives - The New Name for ACT and Children's Hospices UK FRSB Give With Confidence

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